To Whom It May Concern:
This letter is in regards to items #2220401, #2220402, and #2220403 which we purchased from your company. We've had our units for two years now and we have been pleased for the most part but do have some questions/concerns. We received them seven weeks early which, though it took us a little by surprise, was acceptable. We took advantage of your "buy two get one free" promotion, and all three items were in good condition. Our complaints are not about the original transaction or even the first two years of living with the units. As I said earlier, we've been pleased for the most part.
My questions/suggestions/concerns are as follows:
1. Where is the volume control? I've been trying to locate it for a while now and I'm not having any success. At first I thought I could find it on my own, but after a bit of searching I decided to consult the manual (I never read the manual first - I guess it's a pride thing). That's when I first discovered that we didn't get a manual with our order. Is it possible you shipped the items and forgot to include the manual? If so, could you please overnight it to us as soon as possible? If you did forget the manual, I'd suggest firing Inspectors No. 5467, 4356, and 9981 because a manual would have been very helpful to us during certain parts of the past two years.
Anyway there are times that it gets so loud around here that my wife and I can't hear what the other is saying. And most of my headaches these days are caused by the extremely loud unpleasant noises emitted by our units. In addition, the level of stress and frustration around our home increases dramatically during the noisy times. Please respond and tell me where the volume control is located (or simply send the manual). Sometimes it seems loud enough to actually cause permanent damage to one's hearing. I would hate to discover you didn't even install a volume control; I imagine there would be a potential lawsuit there (not that I'm threatening).
2. The obedience module seems to be flaky. It's not completely malfunctioning: sometimes they will do exactly what we ask them to do. It's the other times that concern me. There are times when they seem to forget their name - we'll call them and they ignore us. Other times they do the opposite of what we tell them to do -- I'm no expert but it seems like there are bugs in the code. Can you send a programmer out to examine our units?
3. The wake-up module on unit #2220402 seems to be progressively shifting to an earlier wake-up time. Is there a way to set a consistent wake-up time, something like 7:30 am? If so, since we didn't get a manual, could you kindly send instructions as soon as possible (before tomorrow morning -- please)? If not, I'd consider that as a feature in future models.
One more thing: is there a remote control available for our units? I've tried programming my universal Tivo remote to control the units but couldn't find the right code. Any help would be appreciated.
I think that's all for now. I'm sure I'll write again as we have more questions/concerns/suggestions. I look forward to hearing from you soon.
Best Regards,
David
