To Whom It May Concern
To Whom It May Concern:
This letter is in regards to items #2220401, #2220402, and #2220403 which we purchased from your company. We've had our units for two years now and we have been pleased for the most part but do have some questions/concerns. We received them seven weeks early which, though it took us a little by surprise, was acceptable. We took advantage of your "buy two get one free" promotion, and all three items were in good condition. Our complaints are not about the original transaction or even the first two years of living with the units. As I said earlier, we've been pleased for the most part.
My questions/suggestions/concerns are as follows:
1. Where is the volume control? I've been trying to locate it for a while now and I'm not having any success. At first I thought I could find it on my own, but after a bit of searching I decided to consult the manual (I never read the manual first - I guess it's a pride thing). That's when I first discovered that we didn't get a manual with our order. Is it possible you shipped the items and forgot to include the manual? If so, could you please overnight it to us as soon as possible? If you did forget the manual, I'd suggest firing Inspectors No. 5467, 4356, and 9981 because a manual would have been very helpful to us during certain parts of the past two years.
Anyway there are times that it gets so loud around here that my wife and I can't hear what the other is saying. And most of my headaches these days are caused by the extremely loud unpleasant noises emitted by our units. In addition, the level of stress and frustration around our home increases dramatically during the noisy times. Please respond and tell me where the volume control is located (or simply send the manual). Sometimes it seems loud enough to actually cause permanent damage to one's hearing. I would hate to discover you didn't even install a volume control; I imagine there would be a potential lawsuit there (not that I'm threatening).
2. The obedience module seems to be flaky. It's not completely malfunctioning: sometimes they will do exactly what we ask them to do. It's the other times that concern me. There are times when they seem to forget their name - we'll call them and they ignore us. Other times they do the opposite of what we tell them to do -- I'm no expert but it seems like there are bugs in the code. Can you send a programmer out to examine our units?
3. The wake-up module on unit #2220402 seems to be progressively shifting to an earlier wake-up time. Is there a way to set a consistent wake-up time, something like 7:30 am? If so, since we didn't get a manual, could you kindly send instructions as soon as possible (before tomorrow morning -- please)? If not, I'd consider that as a feature in future models.
One more thing: is there a remote control available for our units? I've tried programming my universal Tivo remote to control the units but couldn't find the right code. Any help would be appreciated.
I think that's all for now. I'm sure I'll write again as we have more questions/concerns/suggestions. I look forward to hearing from you soon.
Best Regards,
David
This letter is in regards to items #2220401, #2220402, and #2220403 which we purchased from your company. We've had our units for two years now and we have been pleased for the most part but do have some questions/concerns. We received them seven weeks early which, though it took us a little by surprise, was acceptable. We took advantage of your "buy two get one free" promotion, and all three items were in good condition. Our complaints are not about the original transaction or even the first two years of living with the units. As I said earlier, we've been pleased for the most part.
My questions/suggestions/concerns are as follows:
1. Where is the volume control? I've been trying to locate it for a while now and I'm not having any success. At first I thought I could find it on my own, but after a bit of searching I decided to consult the manual (I never read the manual first - I guess it's a pride thing). That's when I first discovered that we didn't get a manual with our order. Is it possible you shipped the items and forgot to include the manual? If so, could you please overnight it to us as soon as possible? If you did forget the manual, I'd suggest firing Inspectors No. 5467, 4356, and 9981 because a manual would have been very helpful to us during certain parts of the past two years.
Anyway there are times that it gets so loud around here that my wife and I can't hear what the other is saying. And most of my headaches these days are caused by the extremely loud unpleasant noises emitted by our units. In addition, the level of stress and frustration around our home increases dramatically during the noisy times. Please respond and tell me where the volume control is located (or simply send the manual). Sometimes it seems loud enough to actually cause permanent damage to one's hearing. I would hate to discover you didn't even install a volume control; I imagine there would be a potential lawsuit there (not that I'm threatening).
2. The obedience module seems to be flaky. It's not completely malfunctioning: sometimes they will do exactly what we ask them to do. It's the other times that concern me. There are times when they seem to forget their name - we'll call them and they ignore us. Other times they do the opposite of what we tell them to do -- I'm no expert but it seems like there are bugs in the code. Can you send a programmer out to examine our units?
3. The wake-up module on unit #2220402 seems to be progressively shifting to an earlier wake-up time. Is there a way to set a consistent wake-up time, something like 7:30 am? If so, since we didn't get a manual, could you kindly send instructions as soon as possible (before tomorrow morning -- please)? If not, I'd consider that as a feature in future models.
One more thing: is there a remote control available for our units? I've tried programming my universal Tivo remote to control the units but couldn't find the right code. Any help would be appreciated.
I think that's all for now. I'm sure I'll write again as we have more questions/concerns/suggestions. I look forward to hearing from you soon.
Best Regards,
David
posted by drb at 2/19/2006 07:03:00 AM
5 Comments:
That is a great post! I've got a slightly earlier model unit myself and am currently awaiting shipment on the newest model of unit due to arrive any day (depending on shipping or other delays). We've had our first unit for almost 3 years and despite our attempts at reprogramming, this one keeps resorting back to some of its original code - which does indeed include the bugs you mention. I did find a great online tutorial on how to install Intel's new PBS chipset which seems to help in short half-hour increments once in the morning and once in the afternoon, but it too seems to short circuit after one Big Birding or Cliffording per day. Also, I have been able to get our universal ELMO control unit to function in a few extra emergency situations. Unfortunately, our unit must also have faulty plumbing and seems to leak whenever the ELMO control unit is initiated for any length of time.
Despite all of the issues listed above with our older unit, in general, we have had much success hacking and tweaking the original programming. I just hope that our older unit does not attempt to adopt the programming code of our newest unit since we’ve spent almost 3 years tweaking the first one. I’ve heard that this can be a side effect of purchasing two units at different times. I am very optimistic about the arrival of our newest unit and am sure that these problems will be resolved with the latest firmware.
Happy Birthday, Aleah, Bella, & Clara!! We are so glad you came into this world in "good working order" and are healthy and "malfunctioning" right on schedule.
Hang on, David & Amber! The ride gets crazier and crazier the more TWO they get! Our unit #11050301 is beginning to "malfunction" more often these days as well, but I hear the kinks eventually work themselves out. :) I can't imagine doing it three-fold, but I'm sure you are great at absorbing that difference. Take care!
Love,
Carole McClung
My wife and I have taken advantage of a similar offer with their buy one get one free promotion. Our units are supposed to be the #7XX06-01 & -02 models.
In all the paperwork I've received, I've seen no mention of a return policy. I'm wondering if you might have any information on this. Now don't get me wrong, my wife and I are eagerly anticipating the arrival of our units. However, my wife usually likes to keep her options open with anything she purchases. It's not unusual for her to return something weeks later if she sees something better, or sees a better price after the initial purchase. I guess we'll be sure and keep the receipt when we receive the shipment...just in case.
On another note, my wife and I attended a local seminar last night on cleaning and maintaining the units. I have to say that I'm shocked at how much has to be done. You would think after all the revisions that have been made, we would see some improvements in that area. Since you've had your's a while, I'm wondering if you tried using your dishwasher (top rack only, of course)?
Finally, we've had a similar problem getting our manual. Honestly, I'm starting to think that the manufacturer didn't make one. The good news is that we've found an abundance of books written on how to get the most out of these units. Unfortunately, THEY ALL SAY SOMETHING DIFFERENT! What's more, everyone I know who owns one of these units has different advice. It's almost like each unit is unique and has it's own set of instructions (which of course, isn't printed anywhere!)
Good luck hearing back from the manufacturer on the whole volume issue.
Sincerely,
Conner
i loved this post! i don't know how you have time to be creative and funny with THREE toddlers though!
i loved this post! i don't know how you have time to be creative and funny with THREE toddlers though!
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